How can we help?

Guides, FAQs and step-by-step instructions for every aspect of running a Shop123 store

Getting Started

Take your first steps — sign up, pick a template, and launch your first Shop123 store.

4 articles

Products

Add, edit and organize products — images, variants, prices and inventory.

4 articles

Orders & Payments

Manage orders, payment providers, refunds and invoices.

3 articles

Shipping

Shipping zones, prices, pickup and delivery methods.

2 articles

Design & Customization

Customize templates, colors, fonts and page content.

2 articles

Marketing & SEO

Drive organic traffic, paid campaigns, newsletters, and content marketing.

2 articles

Customer Management

Customer list, order history, and support tickets.

1 article

Account & Billing

Manage your account, pricing plans, invoices, and team access.

1 article

Popular articles

Choose a store template
Pre-built design templates — how to pick the right one for your business and customize it to your brand.
Create your Shop123 account
Get up and running in minutes — what you need, how long it takes, and what to expect.
Product variants (sizes, colors)
How to set up multiple dimensions and manage price and inventory per combination.
Using the builder
Shop123's drag-and-drop builder — how to edit every section.
Launch your store
A professional pre-launch checklist: products, payments, shipping, legal pages and more.
Free shipping with coupon
How to enable free shipping only when a specific coupon is used.